Refund Policy

• All refunds and exchanges are assessed on a case by case basis and must be approved via email (hello@soleja.com.ai) prior to sending the item back to us.
   

• Full-priced (non-personalised) items can be refunded if returned within 7 days of receiving the item, please contact us within 3 days of delivery
   

• If you’d like to exchange your handcrafted piece for a different design, we completely understand. As each necklace is individually made by hand, a $30 labour fee helps cover the time and care required to remake your new piece.
   

• Exchanges are subject to stock availability.
   

• Shipping costs are non-refundable and return shipping costs are the responsibility of the customer. It is the customer's responsibility to return using tracked shipping in a padded parcel as Soleja is not responsible for items lost or damaged in transit.

• Items purchased during sales are final sale and cannot be returned or exchanged
   

• It is the customers responsibility to return items in unworn, resaleable condition including tags and packaging. Items arriving with makeup, stains, animal hair, or odours will not be accepted.
   

• Your refund will only be processed once the item has been received and assessed to be in a resaleable condition.
   

• Tarnishing is not considered a fault, as it occurs when jewellery is exposed to chemicals or prolonged water contact. See our Care Instructions for details.
   

• Soleja is not responsible for damage caused by wear and tear, mishandling, or improper care.
   

• Soleja is not responsible for necklaces ordered in the incorrect size. Please refer to our ‘Necklace Length Guide’ prior to purchase to find your perfect fit. We provide a resizing service for a fee.
   

We reserve the right to refuse returns, repairs, or exchanges if the item does not meet our policy requirements.